We offer a 7-Day conditional Return & Exchange Policy for all products. If you receive a product in the following condition
- ● Damaged Product
- ● Dead on Arrival
- ● Manufacturing Defect
- ● Incomplete Product
- ● Incorrect Product
- ● Expired Product
Please place your request in our Initiate Return section and also raise a ticket in our Support Centre
On receiving Your complaint, Radiato Lights shall verify the authenticity and the nature of the complaint. We will send you the damaged spares to resolve the issue and restore your product to its original state.
If the product is damaged beyond repair/incorrect and needs a complete replacement, then we will send a replacement and arrange to pick up the defective item
- ● Exchange replacement is possible if the product is damaged and cannot be repaired by sending spares or if the product is incorrect.
- ● On receiving Your complaint within seven days of delivery, Radiato Lights shall verify the authenticity of the complaint, after which we will initiate the replacement process.
- ● We will arrange pickup where possible or ask the customer to ship the product to us ( shipping charges born by us ).
- ● Products should be returned in their original packaging and the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
- ● It is required that the return packets should be strongly and adequately packed so that there is no further damage to products during transit.
- ● The returned Products are subject to verification and checks by us to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
- ● Once we receive the product, the replacement product will be dispatched to you as soon as possible.
Modification and Cancellation:
- ● You can modify an order (with products of the same or more value) within 24 hours or before the order has not been shipped.
Working product Returns and Exchange:
- ● If you need to Exchange/return, perfectly working product not falling in the faulty/incorrect products category, we will charge a 20% restocking fee plus shipping cost.
- ● You can request such a return only within 24 hours of receiving the product.
- Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc
- ● The return packets should be strongly and adequately packaged so that there is no damage to products during transit.
- ● The returned Products are subject to verification and checks by us to determine the product’s original condition. If the product is not found in its original condition, your request will be rejected and the product will be shipped back to you. ( shipping cost born by customer ).
- ● Any damage to the product during the Re-Shipment of the fresh product is the customer’s responsibility.
- ● It takes 10-12 working days to refund once the product reaches us in good condition.